Recovery / Collection Officer – U Microfinance Bank

• Industry: Banking / Financial Services

• Functional Area: Accounts, Finance & Financial Services

• Shift: First Shift (Day)

• Department: Branch Jobs

• Gender: No Preference

• Career Level: Experienced Professional

• Experience Required: 3–5 Years

Job Description

The Recovery / Collection Officer is responsible for loss mitigation and follow-up activities on assigned loan portfolios. The officer will recover outstanding amounts from delinquent or charged-off accounts while ensuring full compliance with Bank policies and legal standards.

Key Responsibilities

• Monitor assigned loan portfolios and identify delinquent or potentially delinquent clients.

• Assess reasons for default and coordinate with branches for prompt recovery.

• Conduct field surveys for new working areas and group formation.

• Maintain active liaison with Branch Managers and Credit Officers.

• Contact overdue clients and guide them on repayment options.

• Encourage and motivate customers for timely repayment.

• Complete all documentation accurately with required supporting documents.

• Maintain regular follow-up through calls and field visits.

• Ensure strict adherence to Bank policies, SBP prudential regulations, and data confidentiality.

• Follow organizational discipline, professionalism, and integrity.

• Perform any additional tasks assigned by the Line Manager.

Technical Competencies

• Strong understanding of banking MIS, bucket management, and portfolio classification.

• Hands-on experience with MS Excel, MS Word, and core banking systems.

• Ability to manage customer data screening, collection, and CBS updating.

• Strong tracking, tracing, and follow-up skills with a target-oriented approach.

Soft Competencies

• Good market understanding and relationship management.

• Effective communication and negotiation skills.

• Ability to use different tools and strategies for recovery.

Experience & Qualification

• Bachelor’s degree in Business, Commerce, or a related field.

• 3–5 years of experience in the banking or microfinance sector.