Regional Head Sales & Service – Zong (CMPak Ltd.)

 – Rahim Yar Khan

Employer: Zong Pakistan
Career Level: Mid-Career
Job Type: Permanent
Location: Rahim Yar Khan
Division: Government & Corporate Sales – Central

Job Description

Job Purpose

Zong Pakistan is seeking a Regional Head Sales & Service to lead the onboarding, growth, and retention of accounts in the Rahim Yar Khan region. The role focuses on driving revenue, expanding portfolio adoption (Cloud, DICT/Solutions, Mobility, Fixed/Connectivity), and ensuring a superior post-sales experience. The position acts as the primary commercial representative for customers and a key execution leader in the field.

Key Responsibilities

1. Growth, Revenue & Account Management

• Deliver quarterly/annual revenue, gross margin, and new account targets.

• Expand business within existing named accounts.

• Develop and implement a regional industry-wise sales plan with measurable goals and weekly performance reviews.

• Achieve portfolio mix targets through attach and cross-sell strategies across Cloud, DICT, Mobility, and Fixed solutions.

2. Industry Execution & Coverage Discipline

• Work with IGPD to enforce accurate account and industry tagging.

• Identify and close white-space opportunities within the region.

• Keep account plans updated with stakeholders, buying centers, risks, and customer references.

3. Pipeline & Deal Management

• Maintain strong pipeline coverage through daily prospecting activities.

• Lead weekly deal reviews focused on pipeline velocity, conversion ratio, and win-rate improvement.

4. Solution Selling & Bid Coordination

• Lead detailed discovery sessions covering business, technical, and commercial requirements.

• Position comprehensive end-to-end solutions (Cloud + Network + DICT).

• Coordinate with Solutions & Delivery Center for architecture review, demos/PoCs, SoW details, and proposal refinement.

5. Partnerships & Ecosystem Collaboration

• Co-sell with CSPs, SIs, and ISPs where applicable.

• Align joint account plans with Cloud Business & Partnerships teams.

• Utilize partner-generated leads for business expansion.

6. Market Intelligence & Feedback Loop

• Capture and report insights on wins/losses, competitor activity, pricing signals, and customer needs.

• Provide structured feedback to IGPD, Product, DICT, and Cloud teams to improve offerings and strategies.

7. Cash Flow & Customer Experience

• Ensure timely bill payments and collections.

• Resolve disputes in coordination with Credit and Contracts teams.

• Drive customer experience excellence through collaboration with Delivery and Service Assurance teams, including escalation and issue closure.

Eligibility Criteria

Education

• Bachelor’s degree (or equivalent) in Business, Marketing, Computer Science, IT, Engineering, or a related field.

• Candidates with a strong Sales & Services background will be preferred.

Experience

• 3–4 years of relevant experience in Sales, Account Management, or related fields.

• Experience in ICT solution designing and Cloud technologies will be an added advantage.