Executive Aftersales Service & Spare Parts – Al-Ghazi Tractors Ltd. (Al-Futtaim Group)

About Al-Futtaim Group

Founded in the 1930s, Al-Futtaim Group is one of the most diversified and progressive privately held business groups headquartered in Dubai. Operating across more than 20 countries in the Middle East, Asia, and Africa, the group manages five key business divisions: Automotive, Financial Services, Real Estate, Retail, and Healthcare.

With over 35,000 employees and partnerships with more than 200 leading global brands, Al-Futtaim Group continues to grow through its strong entrepreneurial culture, customer-centric mindset, and commitment to its core values of Respect, Excellence, Collaboration, and Integrity.

About Al-Ghazi Tractors Ltd. (AGTL)

Al-Ghazi Tractors Ltd., a subsidiary of the Al-Futtaim Group, is a recognized leader in Pakistan’s agricultural machinery sector. Renowned for its corporate excellence and award-winning performance, AGTL operates a state-of-the-art manufacturing plant in Dera Ghazi Khan, producing New Holland (Fiat) tractors in technical collaboration with CNHI – Case New Holland, the world’s leading tractor manufacturer.

AGTL’s operations emphasize strong Quality Control, continuous improvement, and engineering efficiency—reflecting the company’s mission:
“Our most enduring competitive edge is the quality of our tractors.”

Role Purpose

The Executive Aftersales Service & Spare Parts role is responsible for driving operational excellence within the Aftersales Department by reviewing processes, developing standardized procedures, supporting digital transformation initiatives, and creating training and customer education material that enhances service quality and dealer capability.

Key Responsibilities

• Lead aftersales process improvement initiatives by reviewing workflows, identifying gaps, and updating SOPs, checklists, and job aids.

• Collaborate with cross-functional teams to streamline operations, improve process alignment, and monitor performance through KPIs and continuous improvement tools.

• Support digital transformation efforts including dealer portals, mobile applications, digital warranty systems, and customer self-service tools (chatbots, FAQs, etc.).

• Develop digital learning content such as e-learning modules, how-to videos, troubleshooting guides, and maintenance resources.

• Create customer-facing materials including owner manuals, service schedules, safety instructions, recall notices, and branded communication templates.

• Contribute to the development of training content for dealers and technicians covering warranty procedures, parts identification, and technical troubleshooting.

Education

Bachelor’s or Master’s degree in:

• Business Administration

• Operations Management

• Agricultural Engineering

• Mechanical or Mechatronics Engineering
  (from an HEC-recognized institution)

Experience

• 1–2 years of professional experience (fresh graduates with strong academic or internship experience are encouraged to apply).

• Exposure to automotive, heavy equipment, or manufacturing industries preferred.

• Experience in process documentation, operations, or quality assurance is an advantage.

Job Skills

• Analytical Thinking & Problem-Solving

• Strong Attention to Detail

• Ethical Conduct & Integrity

• Effective Communication

• Continuous Learning Mindset

• Ability to work independently and collaboratively