Assistant Superintendent (Customer Services Executive) – Contractual – National Database and Registration Authority (NADRA)

Location: Islamabad (Headquarters)
Age Limit: Up to 40 Years 

Educational Requirements:
• Graduation (14 years of education) from an HEC-recognized university.
• Attested degrees/certificates from HEC or relevant educational boards.

Professional Experience:
• Minimum 6 years of relevant experience in a well-reputed organization.

Key Responsibilities & Competencies:
• Strong listening, learning, problem-solving, and customer service skills.
• Fluency in spoken English and Urdu; proficiency in regional languages will be an advantage.
• Handle inbound and outbound customer calls with a high standard of service.
• Assist customers with product/service inquiries, procedures, and basic troubleshooting.
• Maintain quality service delivery, follow call scripts, and adhere to organizational policies and standards.

Terms & Conditions:

1. Selected candidate will undergo a 6-month probation period, extendable based on performance.

2. Management reserves the right to accept or reject any application without assigning a reason.

3. Only shortlisted candidates will be invited for test/interview.

4. Any false information will result in disqualification.

5. Government/Semi-Government employees must provide an NOC at the time of application.

6. A 5-year age relaxation is already included in the advertised age limit.

7. Selected candidate must submit Medical Fitness and Character Certificates.

8. No TA/DA will be provided.

9. Attested academic documents must be presented at the time of interview.

10. Females, Minorities, Transgender persons, and Differently-abled individuals are encouraged to apply.

11. Electronic gadgets (mobile phones, smart watches, etc.) are not allowed during tests/interviews.

12. Only online applications will be accepted.