Executive Customer Operations – PTCL Group

PTCL Group is a leader in Pakistan’s ICT and telecommunications industry, committed to innovation, digital transformation, and delivering integrated network services nationwide. With a strong culture of inclusivity and continuous improvement, PTCL empowers its teams to drive meaningful change.

PTCL Group Vision & Core Values

• Be Resilient

• Think Big

• Win Every Battle

• Value Success

Role Overview

The Executive Customer Operations will support business growth by facilitating new customer acquisitions, ensuring quality installation and network rehabilitation, and assisting with operational and administrative tasks to deliver an excellent customer experience.

Key Responsibilities

• Ensure timely execution of assigned tasks to meet Territory Service KPIs.

• Oversee deployment and installation of new customer connections.

• Conduct field visits to monitor installation, network rehabilitation, and sales activities.

• Coordinate with Network & Technology teams for prompt complaint resolution.

• Prepare daily, weekly, and monthly performance reports.

Required Qualifications

• Education: BS in Telecom or Electrical Engineering

• Experience: 0–1 year (Fresh graduates encouraged to apply)

• Knowledge: Telecom network operations (Copper/GPON)

Required Competencies

• Understanding of KPIs and basic team management

• Customer handling and networking skills (preferred)

• Proficiency in MS Excel/Word

• Awareness of HSE protocols and telecom infrastructure operations

Why Join PTCL Group?

PTCL offers a progressive work environment with family-friendly policies including:

• 6-month maternity leave

• 30-day paternity leave

• Hybrid work model

• Career development and growth opportunities