Email Analyst – Meezan Bank Limited

Meezan Bank is seeking a skilled Email Analyst to manage and enhance the customer email support experience. The role focuses on delivering high-quality written communication while ensuring consistency with Meezan Bank’s service standards and Islamic banking values.

Eligibility Criteria

Qualifications

• Bachelor’s degree from an HEC-recognized university/institute

• Qualification in Islamic Finance will be considered an added advantage

Required Skills

• Excellent English writing and communication skills

• Strong customer service and complaint-handling capabilities

• Ability to analyze customer tone and tailor responses accordingly

• Sound understanding of Islamic banking principles and professional customer persona

Experience

• Minimum 2 years of relevant work experience in email handling or customer support roles

Key Responsibilities

• Act as the primary point of contact for customer email communications

• Own and enhance the email channel experience for customers

• Develop and maintain clear, consistent, and professional response templates

• Collaborate with Front Office and Back Office teams to meet customer expectations

• Ensure compliance with Meezan Bank’s service promise, guidelines, and quality standards

Department

Service Quality Department – Customer Support Group

Job Details

• Location: Head Office, Karachi

• Job Identification: 6850

• Posting Date: December 15, 2025

• Apply Before: December 22, 2025 (11:59 PM)

???? Office Address:
C-25, Estate Avenue, Karachi, Sindh, Pakistan