Complaints Analyst – Meezan Bank Limited

Location: Head Office – Karachi, Sindh, Pakistan
Department: Service Quality Department – Customer Support Group
Job ID: 6892

Meezan Bank Limited is seeking a skilled and customer-focused Complaints Analyst to join its Service Quality Department at the Head Office in Karachi. The ideal candidate will play a key role in managing customer complaints, ensuring timely resolution, and enhancing overall customer satisfaction while maintaining strict compliance with Islamic banking principles.

Eligibility Criteria

Qualifications

• Minimum Bachelor’s degree from an HEC-recognized institution/university

• Qualification in Islamic Finance will be considered an added advantage

Experience

• 2 to 3 years of relevant professional experience in complaint handling, customer support, or service quality roles

Skills & Competencies

• Strong English writing and communication skills

• Proven customer service and complaint-handling expertise

• Ability to understand customer tone and adapt responses accordingly

• Sound knowledge of Islamic banking concepts and appropriate customer interaction persona

• Strong analytical, interpersonal, and problem-solving skills

Key Responsibilities

• Act as an ambassador of the customer’s voice by managing complaints and queries from lodgment to final resolution

• Conduct in-depth investigations into customer concerns and address them effectively, empathetically, and professionally

• Communicate with customers through approved channels including telephone, email, and written correspondence

• Ensure strict compliance with bank policies, service standards, and Islamic banking guidelines

• Provide constructive feedback and suggestions for process improvement based on customer insights and trends

Job Details

• Posting Date: December 19, 2025

• Apply Before: January 11, 2026 (11:59 PM)

• Work Location: C-25, Estate Avenue, Karachi, Sindh, Pakistan

How to Apply

Interested candidates are encouraged to apply online before the closing date.