Service Quality Observer – Meezan Bank Limited

Department: Service Quality – Customer Support Group

About the Role:
Meezan Bank Limited is seeking a Service Quality Observer to ensure excellence in customer service across its branches. The role focuses on monitoring service quality, detecting policy violations, and ensuring a seamless customer experience.

Eligibility & Qualifications:

• Minimum Bachelor’s degree from an HEC-recognized institute/university.

• Qualification in Islamic Finance is an added advantage.

Skills & Competencies:

• Ability to monitor multiple cameras simultaneously.

• Strong attention to detail and observation skills.

• Expertise in detecting policy violations and customer service lapses.

• Excellent reporting and documentation abilities.

Experience:

• Minimum 2 years of relevant work experience.

Key Responsibilities:

• Monitor customer service via DVR recordings at branches.

• Capture and document incidents with accurate timestamps and video clips.

• Identify and report high customer waiting times and delays.

• Ensure adherence to customer-first protocols, including greetings, counter management, and EQMS utilization.

Job Info:

• Job ID: 6891

• Posting Date: December 19, 2025

• Apply Before: January 11, 2026, 11:59 PM

• Location: C-25, Estate Avenue, Karachi, Sindh, Pakistan