Commercial Experience Executive – Jazz Pakistan

The Commercial Experience Executive is a frontline role within the Commercial Experience team, reporting to the Commercial Experience Manager. The position is based at an Experience Center and plays a critical role in delivering exceptional customer service, managing customer interactions, and enhancing overall customer satisfaction.

Key Responsibilities

• Welcome, guide, and assist walk-in customers from the floor greeting stage

• Handle customer queries at the Experience Center while delivering a superior service experience

• Develop and maintain a working knowledge of the CRM system and related portals

• Ensure the highest quality standards in customer facilitation and service delivery

• Drive product upselling and promote relevant services from the Experience Center

• Initiate actions to improve customer experience and minimize average wait and service time

• Take ownership of customer complaints and ensure timely and effective resolution

• Support customer retention initiatives and manage churn reduction

• Coordinate and follow up with internal and external stakeholders for issue resolution

• Achieve assigned monthly service, adherence, and sales KPIs

• Stay updated on current policies, procedures, promotions, products, and value-added services offered by Jazz

• Maintain professionalism, confidence, and customer-centric behavior at all times

Requirements

To be successful in this role, candidates should have:

• Excellent communication and interpersonal skills

• Strong stakeholder management and coordination abilities

• Proven sales and customer service expertise

• Hands-on experience with Microsoft Office and email communication

• Telecom product knowledge and familiarity with customer management systems

• Ability to manage action plans while ensuring standardization and quality compliance

• Flexibility to work Experience Center hours based on business requirements

Why Join Jazz?

Jazz is one of Pakistan’s leading employers, offering a dynamic and inclusive workplace that promotes continuous learning, innovation, and professional growth. Our culture is built on collaboration, customer obsession, and entrepreneurial thinking.

As one of the largest private sector organizations in the country, Jazz serves over 70 million customers, striving to transform lives through digital connectivity. This role offers an opportunity to be part of a purpose-driven organization and contribute directly to shaping Pakistan’s digital future.

Jazz is an equal-opportunity employer and is committed to fostering a diverse and inclusive environment for all employees.