Executive Sales Operations – Zong (CMPak Ltd.)

To ensure timely delivery of system development requirements by coordinating with Commercial, IT, and Product Development teams. The role focuses on maintaining 100% PTA compliance for non-biometric activities, enhancing operational efficiency, and supporting business growth through effective system and process management.

Key Responsibilities

• Execute system development requirements in coordination with Commercial and IT Product Development teams.

• Analyze departmental system requirements in line with evolving business needs.

• Coordinate with regional teams and Points of Contact (POCs) to improve operational efficiency and process optimization.

• Ensure strong follow-up with Commercial, IT, and Product teams for implementation of PTA policies and high-priority initiatives.

• Provide weekly and monthly visibility of system development projects and compliance-related activities.

• Maintain close coordination with relevant departments to support business operations.

• Manage compliance activities and provide end-to-end system and process support to nationwide franchises and Customer Service Centers (CSCs).

• Share regular reports on system actions, channel-wise request trends, and promptly highlight risks, gaps, or process loopholes.

• Identify and resolve PTA compliance gaps in coordination with internal stakeholders.

• Provide systems and process support to CSCs and franchises, including documentation for operational efficiency, risk mitigation, and enhanced customer experience.

• Conduct Training Needs Analysis (TNA) and organize regular training sessions for regional teams and franchise staff.

Eligibility Criteria

Education

• Bachelor’s degree (minimum), preferably in Computer Science, Business Administration, or MIS.

Experience

• Preferably up to 3 years of experience in Sales & Distribution or a related telecom domain.

Required Skills

Generic Skills

• Strong proficiency in MS Excel and PowerPoint

• Excellent follow-up and coordination abilities

• Effective team management skills

• Strong analytical and problem-solving abilities

• Excellent interpersonal and communication skills

• Self-motivated with the ability to work under pressure

• Effective time and stress management

Job-Specific Skills

• In-depth knowledge of CRM systems

• Strong understanding of PTA SOPs and regulatory compliance

• Sound understanding of retail channel operations

• Passion for data analysis and information management

• Ability to provide quick, accurate solutions for critical business issues

• Capability to manage both minor and complex system changes efficiently