Regional Head – Sales & Services – Zong (CMPak Ltd.)

Career Level: Managerial Level
Job Type: Permanent
Division: Government & Corporate Sales – Central

Job Purpose

Zong Pakistan is seeking a dynamic and results-driven Regional Head – Sales & Services to lead business growth and customer engagement in the Sialkot region. The role is responsible for driving industry revenue, acquiring and retaining key accounts, expanding portfolio adoption (Cloud, DICT/Solutions, Mobility, Fixed Connectivity), and ensuring best-in-class post-sales experience.

This position serves as the single commercial point of contact for enterprise and government customers while acting as a field leader representing Zong’s brand, values, and performance standards.

Key Responsibilities

Growth, Revenue & Account Management

• Achieve quarterly and annual revenue, margin, and new account acquisition targets for Zong Pakistan.

• Drive expansion within existing enterprise and government accounts.

• Develop and execute regional industry-wise sales strategies aligned with Zong’s business objectives.

Industry Execution & Coverage

• Ensure accurate account and industry tagging in collaboration with IGPD teams.

• Identify white-space opportunities and prioritize high-potential customers across the region.

• Maintain detailed account plans including stakeholders, decision-makers, risks, and opportunities.

• Build strong customer advocacy and reference accounts for Zong.

Pipeline Development & Deal Governance

• Maintain a healthy and competitive sales pipeline through consistent prospecting and structured deal reviews.

• Monitor pipeline coverage, deal velocity, and conversion rates to meet growth targets.

Solution Selling & Bid Management

• Lead customer discovery sessions covering business, technical, and commercial requirements.

• Position Zong’s integrated solutions portfolio including Cloud, Network, DICT, and Connectivity services.

• Coordinate with Solution Architects, Delivery teams, and internal stakeholders for proposals, PoCs, and solution designs.

Partnerships & Ecosystem Management

• Collaborate with CSPs, SIs, and ISPs to drive joint opportunities.

• Align joint account strategies with Zong’s Cloud and Partnership teams.

• Leverage partner ecosystems to accelerate revenue growth.

Market Intelligence & Feedback

• Capture market insights, competitor movements, pricing trends, and win/loss analysis.

• Share actionable feedback with IGPD, Product, Cloud, and DICT teams to enhance offerings.

Cash Flow & Customer Experience

• Ensure timely billing, collections, and resolution of commercial disputes.

• Own customer satisfaction and service quality in collaboration with Service Assurance teams.

• Manage escalations and ensure smooth service delivery and acceptance.

Eligibility Criteria

Education

• Bachelor’s degree (Master’s preferred).

Experience

• Minimum 3–4 years of relevant experience in enterprise sales, B2B solutions, or telecom/ICT environments.