Manager – Operational Excellence – Meezan Bank Limited

Meezan Bank is seeking a Manager – Operational Excellence to join our Service Quality Department – Customer Support Group. The role involves managing operational processes, monitoring service performance, and ensuring effective coordination with vendors and branches.

Eligibility & Qualifications:

• Bachelor’s degree required; Master’s preferred in Business, Finance, or a related field from an HEC-recognized university.

• Certification in Islamic Finance is a plus.

Skills & Experience:

• 2–3 years of relevant experience in Banking or Financial Institutions.

• Strong proficiency in MS Office, especially Excel.

• Excellent analytical, technical, and interpersonal skills.

Key Responsibilities:

• Implement and manage EQMS MIS for existing and new setups.

• Handle incidents, complaints, and improvement projects with vendors and branches.

• Maintain daily branch service performance reports and dashboards.

• Coordinate system access and resolve IT and financial issues with vendors.

• Follow up on daily complaints logged by branches and ensure timely resolution.

Application Deadline: January 14, 2026
Job ID: 7054

Location: Head Office, Karachi, Sindh, Pakistan