Regional Service Quality Manager – Meezan Bank Limited

???? Locations: Lahore & Faisalabad, Punjab, Pakistan
Job ID: 7091

About the Role:
Meezan Bank Limited is seeking a Regional Service Quality Manager to ensure consistent service delivery standards and enhance customer experience across the assigned region. This role involves collaborating with stakeholders to resolve service issues and driving initiatives for continuous improvement.

Eligibility & Qualifications:

• Education: Minimum Bachelor’s degree; Master’s preferred (HEC-recognized institution/university)

• Additional: Qualification in Islamic Finance is an advantage

• Experience: Minimum 4 years relevant work experience

Key Skills:

• Customer-Centric Approach

• Critical Thinking

• Excellent Communication

• Governance Awareness

Responsibilities:

• Implement consistent service delivery standards across the region

• Collaborate with stakeholders to address service-related issues

• Identify and execute improvements in the customer journey

• Drive initiatives to enhance customer satisfaction

Department: Service Quality Department – Customer Support Group