Banking Services Manager – Mobilink Microfinance Bank Ltd.

Location: Vehari Branch (01)
Department: Branch Operations
Grade: OG-I
Positions: 1

About the Role:

The Banking Services Manager is responsible for overseeing branch operations, ensuring compliance with bank policies and regulatory requirements, and fostering a customer-focused environment. You will lead branch staff, manage financial and non-financial transactions, handle customer concerns, and coordinate with internal departments to ensure smooth banking operations.

Key Responsibilities:

• Lead and supervise branch operations staff, promoting teamwork and accountability.

• Support the Branch Manager in achieving operational and customer service targets.

• Ensure strict adherence to the Bank’s SOPs, SBP regulations, and internal controls.

• Maintain a secure and efficient cash management process, including vault and cash book balancing.

• Supervise account opening procedures and related banking operations.

• Authorize financial and non-financial transactions, ensuring no transaction is left unapproved.

• Address customer complaints promptly to maintain high satisfaction levels.

• Conduct regular audits, comply with Internal/External/SBP inspection requirements, and implement recommendations.

• Oversee HR and administrative tasks for branch staff, including training, punctuality, and performance monitoring.

• Ensure proper record-keeping for security items such as PDCs, gold, passbooks, and ATM codes.

• Maintain inter-departmental coordination to optimize operational efficiency.

• Perform any other duties assigned by the Line Manager.

Requirements:

• Bachelor’s degree in Marketing or Commerce (MBA preferred, subject to approval).

• Minimum 5 years of relevant experience in banking operations or branch management.

• Strong leadership, organizational, and customer service skills.

• Knowledge of financial regulations, banking operations, and risk management.

About MMBL:

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including 20+ million monthly active customers across Pakistan. With a hybrid model of traditional microfinance and digital banking, MMBL operates 114+ branches and 270,000 branchless banking agents, providing USSD-based digital services including savings, microenterprise loans, remittances, mobile wallets, insurance, and more.

MMBL promotes a customer-centric, innovative, and collaborative work culture, empowering employees to make meaningful contributions to financial inclusion in Pakistan.

Why Join MMBL?

• Opportunity to lead transformative change in branch operations.

• Play a critical role in empowering millions with digital banking solutions.

• Work in a supportive, innovative, and customer-focused environment.

How to Apply:

Interested candidates are encouraged to apply by Jan 23, 2026.