Assistant Manager – Organizational Development – Zong (CMPak Ltd.)

Career Level: Mid-Level
Division: Human Resources

Job Purpose

The Assistant Manager – Organizational Development will support the design, development, and implementation of Organization Development (OD) initiatives across Zong 4G. The role focuses on Talent Management, Succession Planning, Performance Management, Learning & Development, Leadership Development, Employee Engagement, and Culture Transformation programs. The incumbent will work closely with cross-functional teams to strengthen organizational capability, enhance performance, and support strategic workforce development.

Key Responsibilities

Talent Management & Organizational Development

• End-to-end ownership of Talent Management programs, including framework design, talent identification, execution, engagement, and monitoring.

• Design and manage leadership development, sales capability, digital talent, coaching, and mentoring programs.

• Develop and implement succession planning frameworks for business-critical roles, including successor identification and long-term development interventions.

• Build and maintain a comprehensive skills and knowledge database to leverage organizational talent and best practices.

• Conduct research and analysis on employee skill development, career progression, and talent pipelines.

• Identify and develop digital knowledge areas (e.g., IoT, Cloud Computing, 5G) and manage Digital Talent & Trainee programs, including performance evaluations.

Performance Management

• Manage end-to-end quarterly and annual performance management cycles, ensuring system readiness and timely appraisal closures.

• Conduct detailed performance analysis and generate insights and reports for management decision-making.

• Design and execute Performance Improvement Programs (PIP) for emerging talent and recognize high performers.

• Manage performance-related surveys including annual reviews and employee satisfaction surveys.

• Continuously review and enhance performance management policies to support a high-performance culture.

• Own HR KPIs: develop, track, analyze, and report KPIs in alignment with organizational goals and coordinate reporting with Finance.

Learning, Culture & Engagement

• Support Learning & Development initiatives by delivering training sessions aligned with the approved Learnovate plan.

• Strengthen organizational culture by embedding core values and behaviors across the organization.

• Design and execute employee engagement and culture intervention programs.

• Collect, analyze, and act upon employee feedback to improve engagement and cultural alignment.

• Collaborate with Strategy and cross-functional teams on HR process optimization, risk management, and audit observations.

Reporting & Other Responsibilities

• Prepare HR-OD dashboards, monthly/quarterly reviews, and management presentations.

• Develop internal HR-OD communications and periodic HR reports.

• Process employee educational assistance in line with policy.

• Ensure HR policies are updated and available on intranet systems.

• Perform additional projects and tasks as assigned by the Line Manager.

Eligibility Criteria

Education

• Bachelor’s or Master’s degree (preferably in Business Administration or Human Resources)

Experience

• 4–5 years of relevant HR experience, preferably in Talent Management and Performance Management

Required Skills & Competencies

Core Skills

• Proactive, self-driven, and able to work independently

• Strong strategic thinking and problem-solving abilities

• Excellent verbal and written communication skills

• Strong interpersonal skills with the ability to engage stakeholders at all levels

• High attention to detail with strong organizational and time-management skills

• Creative mindset with the ability to challenge conventional approaches

• Strong facilitation, workshop, and presentation skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

Job-Specific Skills

• Design and implementation of HR and OD frameworks

• Conduct focus groups, deliver training sessions, and develop learning materials

• Hands-on experience with LMS, PMS, mobile learning tools, and digital learning platforms

• Strong research and analytical skills for training design and talent assessments

• Data-driven reporting and decision-influencing communication

• Strong project management experience, including organization-wide initiatives

• Familiarity with OKRs and performance measurement tools

• Ability to interpret HR policies, targets, and performance results

Special Knowledge Requirements

• Leadership Development

• Coaching & Mentoring Programs

• Organizational and Collaborative Framework Design

• HR Data Analytics

• System and Framework Development