General Banking Officer (OG-III) – Mobilink Microfinance Bank Ltd.

Department: Branch Operations
Grade: OG-III
Total Positions: 1

About the Role

The General Banking Officer (GBO) is responsible for delivering efficient customer service and handling all branch-level banking operations in compliance with internal policies and regulatory standards. This role includes account management, cash operations, administrative support, and ensuring a high level of customer satisfaction.

Key Responsibilities

Customer Service & Branch Operations

• Provide prompt and professional service to branch customers according to defined service and quality indicators.

• Handle customer queries, complaints, and refer them to appropriate services.

• Guide walk-in customers and actively cross-sell bank products.

Account Management & Non-Financial Transactions

• Manage account opening and related processes including:

  • Dormancy marking/removal

  • Stop payments marking/revoking

  • Account closures

  • SOA issuance

  • Loan account opening and closing

  • Deceased account marking/removal

  • Level migration for Core and JazzCash customers

• Participate in Gold Loan assessments.

• Prepare deceased customer refund cases and maintain records.

• Perform all non-financial transactions accurately as per SOPs.

• Prepare reports for submission to CSM and Head Office.

Cash & Teller Operations (Backup Role)

• Act as backup teller and process cash deposits/withdrawals per operations manual.

• Ensure accurate cash sorting and identification of counterfeit notes.

• Process cheque deposits and clearing instruments accurately.

• Ensure cash balancing at end of day (physical cash vs. T24 system).

• Maintain cash-related registers and reports including Teller Daily Cash Record, SBP Sheet, Vault Position, and Average Sheet.

• Perform FT, TT, and clearing entries accurately.

Administrative & Compliance

• Verify fixed assets annually and reconcile registers.

• Maintain security stationery and be custodian along with other officers.

• Maintain all branch registers and records accurately and up to date.

• Scan and upload SS cards daily.

• Issue and destroy cheque books, banker’s cheques, and TDRs with proper balancing.

• Custodian of allocated keys and stamps.

• Perform other responsibilities assigned by the Line Manager.

Eligibility Criteria

• Education: Bachelor’s degree from a recognized institution in a relevant field.

• Experience: Minimum 2 years of relevant work experience in banking operations.

About Mobilink Microfinance Bank Ltd. (MMBL)

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including 20+ million monthly active customers across Pakistan. Operating through a hybrid model combining traditional microfinance with digital banking, MMBL has 114 branches and 270,000+ branchless banking agents nationwide.

MMBL offers savings, MSME loans, housing finance, remittances, utility collections, mobile wallets, insurance, G2P, B2B, and B2P payments, driving financial inclusion across Pakistan.

Why Join MMBL?

This is a great opportunity for professionals passionate about making an impact in financial services. Be part of a dynamic team that empowers millions through accessible banking and digital solutions, while growing your career in a customer-focused and innovative environment.