General Banking Officer (OG-III) – Mobilink Microfinance Bank Ltd.

Department: Branch Operations
Total Positions: 1
Location: Liaqatpur Branch

Job Overview

Mobilink Microfinance Bank Ltd. (MMBL) is seeking a General Banking Officer to ensure smooth branch operations while delivering high-quality customer service. The role involves handling account services, non-financial transactions, cash operations, administrative support, and compliance with internal policies and SBP regulations.

Key Responsibilities

Customer Service & Branch Operations

• Provide efficient customer service in line with defined service quality standards.

• Handle customer queries, complaints, and provide solutions within defined TAT.

• Guide walk-in customers and cross-sell bank products and services.

• Refer customers to relevant banking services and representatives.

Account & Non-Financial Operations

• Handle account opening and related processes including dormancy marking/removal, stop payment marking/revoking, account closures, SOA issuance, loan account opening/closing, deceased account marking/removal, and level migration for Core and JazzCash customers.

• Prepare deceased customer refund cases and maintain proper records.

• Perform all non-financial transactions accurately as per SOPs.

• Scan and upload SS cards on a daily basis.

• Prepare operational and service-related reports for submission to CSM and Head Office.

Cash & Teller Operations (Backup Role)

• Act as backup teller when required.

• Process cash deposits and withdrawals in compliance with Ops Manual and SBP regulations.

• Ensure cash sorting accuracy as per SBP Clean Notes Policy.

• Identify and report counterfeit currency notes.

• Process cheque deposits and outward clearing instruments.

• Ensure daily cash balancing (physical cash vs. T24 system).

• Maintain teller cash records, SBP sheets, vault position, average sheets, and other cash-related reports.

• Ensure cash transfer between till and vault at start and end of the day.

• Perform FT, TT, and clearing entries with accuracy.

Inventory, Compliance & Administration

• Verify fixed assets through annual physical checks and reconcile fixed assets registers.

• Act as custodian (along with another officer) of security stationery, keys, and stamps.

• Manage issuance and destruction of cheque books, banker’s cheques, and TDRs along with proper balancing.

• Maintain custody and delivery of cheque books and ATM cards as per SOP.

• Review and reconcile sundry and suspense accounts regularly.

• Maintain all registers and records accurately and up to date.

• Provide administrative support to the branch in coordination with CSM/BM.

• Perform any other duties assigned by the Line Manager.

Eligibility Criteria

• Education: Bachelor’s degree from a reputable institution (relevant field)

• Experience: Minimum 2 years of relevant banking experience

About Mobilink Microfinance Bank Ltd. (MMBL)

Mobilink Microfinance Bank Ltd. is serving over 48 million registered users, including 20+ million monthly active customers across Pakistan. With a hybrid model combining microfinance and digital banking, MMBL operates 114+ branches and 270,000+ branchless banking agents nationwide. The bank offers a wide range of services including savings, MSME loans, housing finance, remittances, digital wallets, insurance, G2P, B2B, and B2P payments—playing a key role in advancing financial inclusion in Pakistan.

MMBL fosters a collaborative, innovative, and customer-centric work environment where employees are empowered to grow and make meaningful impact.

Why Join MMBL?

This role offers an opportunity to contribute to Pakistan’s financial inclusion journey while building a strong career in branch banking operations. Join a forward-thinking organization committed to innovation, teamwork, and customer excellence.