Banking Services Manager – OG-I – Mobilink Microfinance Bank Ltd.

Positions: 1
Grade: OG-I
Department: Branch Operations

Role Overview:

As a Banking Services Manager, you will oversee branch operations, ensuring compliance with bank policies and regulatory requirements. You will lead and supervise branch staff, maintain a customer-focused environment, and manage both financial and non-financial transactions. The role also includes handling customer complaints, coordinating with internal departments, and managing HR and administrative responsibilities to ensure smooth operations and exceptional customer service.

Key Responsibilities:

• Lead, mentor, and supervise the branch operations team, ensuring high performance and adherence to policies.

• Collaborate closely with the Branch Manager to achieve operational and business targets.

• Ensure full compliance with bank procedures, SOPs, and SBP prudential regulations.

• Maintain a customer-centric environment, providing high-quality service.

• Monitor staff performance, recommend rotations, and ensure proper authorization controls.

• Uphold security protocols, including cash safe keys, test keys, and system access.

• Handle internal/external audits and ensure timely compliance with recommendations.

• Maintain accurate account balancing, cash book, and vault records on a daily basis.

• Oversee operations across deposits, cash tellers, remittances, credits, JazzCash, recoveries, and other banking services, ensuring operational risk is minimized.

• Authorize and supervise financial and non-financial transactions in real time.

• Ensure staff punctuality, training, and adherence to bank policies and dress code.

• Maintain custody of sensitive items such as PDCs, gold, passbooks, duplicate keys, ATM codes, etc.

• Manage HR and administrative matters for branch staff.

• Ensure completion of all daily processes, including reconciliation of vouchers and User Activity Reports.

• Perform any other duties assigned by the Line Manager.

Requirements:

• Bachelor’s degree in Marketing or Commerce from a recognized institution (MBA preferred, subject to approval).

• Minimum 5 years of relevant work experience in banking or branch operations.

About MMBL:

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including 20+ million monthly active customers across Pakistan. With a hybrid model combining traditional microfinance with digital banking, MMBL operates over 114 branches and 270,000 branchless banking agents. Our USSD-based digital channels support savings, MSME loans, small housing loans, remittances, bill collection, mobile wallets, insurance, and various payment services.

MMBL is committed to innovation, teamwork, and a customer-centric approach, fostering a positive and productive workplace.

Why Join MMBL?

This role offers the chance to drive transformative change in the banking sector and empower millions with financial tools in the digital age. Join a talented team dedicated to innovation, growth, and impactful financial inclusion.