General Banking Officer - OG-II – Mobilink Microfinance Bank Ltd.

Department: Branch Operations
Grade: OG-II
Positions Available: 1

Role Overview

The General Banking Officer (GBO) is responsible for delivering efficient customer service and executing branch-level banking operations in accordance with bank policies and regulatory requirements. The role involves handling account-related processes, non-financial and financial transactions, customer facilitation, administrative support, and ensuring operational accuracy while maintaining a customer-centric service environment.

Key Responsibilities

• Provide effective and efficient customer service in line with defined service quality standards and KPIs.

• Work across all operational segments of the branch at inputter/maker level.

• Handle account opening and maintenance activities including dormancy marking/removal, stop payment marking/revocation, account closures, SOA issuance, loan account opening and closing, deceased marking/removal, and level migration for Core and JazzCash customers.

• Participate in Gold Loan assessments and preparation of deceased customer refund cases with proper record maintenance.

• Manage customer queries efficiently and take proactive steps to achieve assigned service indicators.

• Perform all non-financial transactions accurately in accordance with SOPs.

• Guide walk-in customers and actively cross-sell bank products and services.

• Prepare operational and service-related reports for submission to CSM and Head Office.

• Conduct annual physical verification of fixed assets and reconcile the fixed assets register.

• Act as custodian of security stationery and ensure proper balancing in coordination with relevant officers.

• Provide administrative support to the branch in liaison with CSM and Branch Manager.

• Handle customer complaints and provide appropriate solutions within defined turnaround time (TAT).

• Maintain and update all registers and records, including sundry and suspense account reconciliation.

• Perform daily scanning and uploading of SS cards.

• Input clearing instruments, manage return marking, and handle issuance/destruction and balancing of cheque books, banker’s cheques, and TDRs.

• Act as custodian of cheque books and ATM cards and ensure delivery and record maintenance as per SOP.

• Serve as backup teller when required and ensure compliance with SBP Clean Notes Policy.

• Process cash deposits and withdrawals in line with operational manuals and regulations.

• Identify and report counterfeit currency notes.

• Process outward clearing instruments accurately and manage inter-teller cash exchanges.

• Ensure timely cash transfer between till and vault at start and end of day.

• Execute all fund transfers (FTs), telegraphic transfers (TTs), and clearing entries accurately.

• Balance physical cash with system records (T24) at day-end.

• Maintain cash balancing registers and prepare daily cash reports including Teller Daily Cash Record, SBP sheets, vault position, and average sheets.

• Act as custodian of allocated keys and stamps.

• Perform any other duties assigned by the Line Manager.

Eligibility Criteria

• Bachelor’s degree from a reputable institution in a relevant field.

• Minimum 2 years of relevant banking or branch operations experience.

About Mobilink Microfinance Bank Ltd. (MMBL)

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including 20+ million monthly active customers across Pakistan. Operating a hybrid model of traditional microfinance and digital banking, MMBL has 114+ branches and 270,000+ branchless banking agents nationwide. The bank offers savings, MSME and housing loans, remittances, utility bill collections, mobile wallets, insurance, and G2P, B2B & B2P payment solutions—playing a key role in advancing financial inclusion.

MMBL promotes a positive and inclusive workplace culture built on innovation, collaboration, teamwork, and a strong customer-first mindset.

Why Join MMBL?

This is an excellent opportunity for individuals passionate about customer service and financial inclusion. Join a forward-thinking organization committed to empowering communities and enabling growth through digital and microfinance solutions.