Banking Services Manager - OG-I – Mobilink Microfinance Bank Ltd.

Department: Branch Operations
Grade: OG-I
Positions Available: 1

Role Overview

The Banking Services Manager (BSM) is responsible for managing and supervising all branch operations while ensuring full compliance with bank policies, internal controls, and SBP prudential regulations. This role requires strong leadership to oversee branch staff, maintain high service standards, manage operational risks, and ensure customer satisfaction. The BSM also handles HR and administrative matters and works closely with internal departments to ensure seamless banking operations.

Key Responsibilities

• Lead, supervise, and develop the branch operations team, acting as the primary supervisor of branch affairs.

• Work closely with the Branch Manager to achieve operational excellence and service quality targets.

• Ensure branch operations are conducted in strict compliance with bank policies, SOPs, internal controls, and SBP regulations.

• Foster a customer-focused service environment that ensures superior customer experience.

• Ensure staff performance aligns with defined SOPs and controls, including timely staff rotation.

• Enforce dual-control mechanisms and ensure confidentiality of cash safe keys, test keys, and system passwords.

• Ensure joint authorization of all system inputs and outputs, with proper sealing and record maintenance.

• Coordinate internal, external, SBP, and internal control audits and ensure timely compliance with audit observations.

• Monitor and enforce cash-in-safe and cash-on-counter limits.

• Prepare and submit MIS, confirmations, and official reports as required.

• Oversee timely resolution of customer complaints within defined turnaround times.

• Ensure independent account balancing and monthly reconciliation of suspense, excess, shortage, and prepaid expense accounts.

• Supervise periodic maintenance and balancing of security stationery as per SOP.

• Oversee account opening operations and ensure accurate documentation and record keeping.

• Ensure daily balancing of cash books, vault positions, and preparation of all operational reports.

• Supervise banking activities across all departments including deposits, cash, bills, inward/outward clearing, remittances, HRD, credits, JazzCash, borrower and non-borrower accounts, and recoveries.

• Authorize and supervise all financial and non-financial transactions in real time, ensuring no transaction remains unauthorized at day-end.

• Ensure availability of trained staff backup for critical operational positions.

• Monitor staff punctuality, discipline, and adherence to bank dress code.

• Nominate staff for training and development programs in consultation with Line Manager.

• Maintain strong coordination and cooperation between internal bank departments.

• Monitor staff conduct and report any suspicious activity promptly.

• Supervise custody and record-keeping of PDCs, gold, passbooks, duplicate keys, ATM combination codes, and other security items.

• Manage HR and administrative matters for branch staff.

• Ensure all end-of-day processes are completed, physical vouchers are verified, and stitched with user activity reports.

• Perform any other duties assigned by the Line Manager.

Eligibility Criteria

• Bachelor’s degree in Marketing, Commerce, or a related field from a reputable institution.

• MBA preferred (subject to approval).

• Minimum 5 years of relevant banking or branch operations experience.

About Mobilink Microfinance Bank Ltd. (MMBL)

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including 20+ million monthly active customers, across Pakistan. Operating through a hybrid model of traditional microfinance and digital banking, MMBL has 114+ branches and 270,000+ branchless banking agents nationwide. The bank offers savings products, MSME and housing loans, remittances, utility bill collections, mobile wallets, insurance, and G2P, B2B & B2P payment solutions—contributing significantly to financial inclusion.

MMBL is committed to building a positive and high-performance workplace culture centered on innovation, teamwork, collaboration, and customer-centricity.

Why Join MMBL?

This is a leadership opportunity for professionals passionate about operational excellence and financial inclusion. Join MMBL to play a vital role in strengthening branch operations while contributing to meaningful, nationwide impact.