Call Center Agent – NTL (Contractual) - (HQ) – National Database and Registration Authority (NADRA)

The National Database & Registration Authority (NADRA) is inviting applications for the position of Call Center Agent – NTL on a contractual basis. This role involves providing professional customer support services through inbound communication channels in a fast-paced, shift-based environment.

Educational Qualification

• Graduation from a recognized and reputable university

• Degrees must be attested by HEC / relevant regulatory authority

Professional Experience

• Preferably 03 years of relevant experience in a call center or customer service role

• Experience in handling:

  • Billing inquiries

  • Customer complaints

  • Troubleshooting and basic technical support
    will be considered an added advantage

Key Responsibilities

• Respond to customer queries and complaints via phone calls and emails

• Provide accurate information related to services, billing, and technical issues

• Actively listen to customer concerns and deliver effective solutions

• Assist in developing and implementing customer service improvement initiatives

• Maintain professionalism while managing multiple customer interactions

• Ensure proper documentation and timely follow-ups

Skills & Competencies

• Excellent interpersonal and communication skills

• Strong problem-solving and complaint-handling abilities

• High level of empathy, patience, and customer orientation

• Proficiency in MS Office and VICIDIAL / Call Center software

• Fast and accurate typing skills

• Ability to multitask efficiently in a shift-based environment

Additional Information

• This position requires shift-based work to ensure 24/7 customer support operations

Terms & Conditions

• Appointment will be on a contract basis with an initial 6-month probation period (extendable if required)

• NADRA reserves the right to accept, reject, withhold, or cancel the recruitment process at any stage

• Number of positions may be increased or decreased as per organizational requirements

• Only shortlisted candidates will be contacted for test/interview

• Candidates providing false information will be disqualified

• Government/Semi-Government employees must submit a No Objection Certificate (NOC)

• Selected candidates must provide:

  • Medical Fitness Certificate

  • Character Certificate

• No TA/DA will be admissible

• HEC-attested degrees must be presented at the time of interview

• Electronic devices are not permitted during test/interview

• Females, minorities, transgender persons, and differently-abled candidates are encouraged to apply

How to Apply

• Last Date to Apply: 08 February 2026

• Applications will be accepted online only

• Application guidelines are available under the Downloads section

???? Apply online at: https://careers.nadra.gov.pk