Regional Service Quality Manager – Meezan Bank Limited

Location: C-25, Estate Avenue, Karachi, Sindh, Pakistan
Department: Service Quality Department – Customer Support Group

Meezan Bank is seeking a Regional Service Quality Manager to drive exceptional customer experience across our assigned customer portfolio. The ideal candidate will be responsible for monitoring, analyzing, and improving customer experience (CX) metrics while partnering with stakeholders to address service gaps and ensure operational excellence.

Eligibility:

Qualification:

• Minimum Bachelor’s degree; Master’s degree preferred from an HEC-recognized institution/university.

• Qualification in Islamic Finance is an added advantage.

Experience:

• Minimum 6 years of relevant professional experience.

Skills Required:

• Customer-Centric Service Design & Optimization

• Root Cause Analysis & Continuous Improvement

• Data-Driven Decision Making & Insights

• Change Management & Effective Execution

Key Responsibilities:

• Drive exceptional customer experience across the assigned portfolio.

• Monitor, analyze, and improve CX metrics such as CS, NPS, complaints, and TATs.

• Collaborate with bank-wide stakeholders to minimize service and thematic gaps.

• Ensure compliance with KPIs, controls, and established benchmarks.

How to Apply:
Interested candidates are encouraged to apply before 1st March 2026.