Executive Sales Operations – Zong (CMPak Ltd.)

Career Level: Executive
Division: Commercial Central 3

Job Purpose

To manage regional sales operations, trade marketing activities, and reporting & analysis, ensuring smooth execution of sales strategies and compliance across channels.

Key Responsibilities

• Monitor channel partner activities to ensure compliance with frameworks and policies.

• Plan outlet footprint expansion for e-Channels, Mobile Commerce, Retailer Stock Ordering Systems, and Segmented Channels.

• Coordinate with HQ and regional commercial teams on sales staff training, data visibility, policies, and new product launches.

• Support synergy projects, including channel helpline dashboards, regional performance indicators, communication models, and automation strategies.

• Implement standardized sales operations and policies in alignment with action plans.

• Resolve regional customer complaints, manage CSI/SLAs, and support franchise help desk tasks.

• Assist RD/Sales teams in setting annual and monthly channel-wise targets for Zong products, aligned with company objectives.

• Review and optimize regional strategies considering blue ocean opportunities, channel plans, and organizational goals.

• Conduct independent market intelligence to monitor sales performance across all channels.

• Track sales activity, growth, and performance dashboards against KPIs.

• Perform detailed analysis of channel sales, revenue, and productivity.

• Coordinate with Channel and IT teams for remapping requests and CMS updates.

• Create new channel IDs in CMS for channel expansion.

• Supervise reconciliation of BVS devices with HQ, channels, and vendors; maintain BVS records and handle mapping requests.

• Manage franchise support related to CRM issues, channel rights, customer ownership, MNP issues, and communicate commission payouts.

Eligibility Criteria

Education:

• Bachelor’s degree in Business Administration.

Experience:

• 1–2 years of relevant work experience preferred.

Skills – Generic:

• Ability to perform under pressure and work in challenging environments.

• Proactive, solution-oriented, and system-driven.

• Strong communication and analytical skills.

Skills – Job Specific:

• Functional knowledge of data analysis, sales, and channel planning.

• Familiarity with sales & distribution systems and processes.