Department Manager – E-Commerce – METRO Pakistan (Pvt) Limited

Company Overview

METRO Pakistan (Pvt.) Limited is part of METRO Cash & Carry, the international leader in self-service wholesale. METRO launched its first Cash & Carry wholesale center in Pakistan in 2007 and rapidly expanded its footprint nationwide.

In July 2012, METRO and Makro-Habib merged their wholesale operations in Pakistan, creating a strong and sustainable partnership designed to deliver greater value to customers and suppliers.

Today, METRO Pakistan operates 10 wholesale centers across Lahore, Karachi, Multan, Islamabad, and Faisalabad, serving businesses with quality products and efficient solutions. Globally, METRO Cash & Carry operates in 25 countries, with over 750 stores and a workforce of 100,000+ employees, making it a trusted name in wholesale retail.

Job Purpose

The Department Manager – E-Commerce is responsible for overseeing online operations, inventory management, goods receiving, and team supervision to ensure smooth, accurate, and efficient e-commerce fulfillment while maintaining METRO’s operational and safety standards.

Key Responsibilities

• Manage and organize the acceptance, storage, and movement of goods to ensure optimal space utilization and quality control

• Lead, train, and supervise online/e-commerce operations staff to ensure productivity and service excellence

• Ensure accuracy and availability of stock in the online area and monitor the technical condition of systems, instruments, and operational equipment

• Handle, verify, and maintain delivery documentation; conduct daily label checks

• Ensure accurate data entry in GMS / SCS systems in accordance with approved SOPs

• Receive physical merchandise, verify quantities, and move stock efficiently from GR area to warehouse

• Organize pallet stock-taking and oversee pallet handling to minimize losses and ensure accountability

• Investigate supplier and invoice discrepancies, validate deviations, and ensure corrective actions are taken

• Maintain cleanliness, safety, and compliance standards in the goods receiving and storage areas to prevent accidents

• Select and manage appropriate stock codes to address natural rebates

• Coordinate with Buyers and Logistics teams to share operational insights, challenges, and improvement solutions

• Monitor departmental performance regularly and implement corrective measures to ensure smooth operations

Qualifications & Experience

• Bachelor’s degree or Intermediate qualification

• Minimum 6 years of relevant experience in warehouse operations, inventory management, or e-commerce/retail logistics